Must company honor product warranty?

Yes. Manufacturer or seller must honor warranty terms. Refusal to honor warranty is deficiency of service. You can claim repair, replacement, or refund through consumer forum.

When a product comes with a warranty, the manufacturer or seller is legally bound to honor it. Under the Consumer Protection Act, refusal to honor warranty constitutes deficiency of service. During the warranty period, you are entitled to free repair, replacement of defective parts, or complete replacement if the defect cannot be repaired. Important points: warranty cannot be voided for minor reasons like removing a sticker; warranty covers manufacturing defects, not user-caused damage; extended warranty is optional and different from standard warranty; keep your warranty card, bill, and all communication as evidence. If warranty service is denied, file a consumer complaint claiming repair cost, replacement, or refund plus compensation.

• Consumer Protection Act — Section 2(9) (Consumer Rights)
• Sale of Goods Act — Section 16 (Implied warranty)