Can companies charge hidden fees?

No. All charges must be disclosed upfront. Hidden charges are an unfair trade practice. You can file a consumer complaint for refund of hidden charges plus compensation.

Under the Consumer Protection Act, charging hidden fees constitutes an unfair trade practice under Section 2(47). All companies, service providers, and e-commerce platforms are required to disclose the total price including all charges, taxes, and fees upfront before the consumer makes a purchase. Hidden charges in telecom bills, bank statements, insurance policies, or online purchases can be challenged. If you discover hidden charges: demand a detailed breakdown from the company, request reversal of unauthorized charges, file complaint with the company's grievance officer, and if unresolved, file a consumer complaint. You can claim refund of the hidden charges plus compensation for unfair trade practice.

• Consumer Protection Act — Section 2(47) (Unfair trade practice)
• Consumer Protection (Unfair Trade Practices) Rules