What if I find a foreign object in packaged food?

File complaint with FSSAI (Food Safety), local health officer, and consumer forum. Keep the packaging as evidence. You may get compensation for health risk.

Finding a foreign object in packaged food is a serious food safety violation. Under the Food Safety and Standards Act, the food manufacturer is liable for any unsafe food. Steps to take: preserve the food item and packaging as evidence, take photographs and videos, note the batch number and manufacturing date, file a complaint with FSSAI online at fssai.gov.in or call 1800-112-100, report to the local food safety officer, and file a consumer complaint for compensation. You can claim damages for health risk, medical expenses if any illness occurred, and compensation for mental agony. The food manufacturer can face penalties including fine up to ₹5 lakhs and imprisonment. You can also report on the FSSAI app for quick action.

• Food Safety and Standards Act — Section 26 (Liability of manufacturer)
• Consumer Protection Act