Loan Recovery — Fair Practices Code

Banks and loan companies (NBFCs) cannot harass you for loan recovery. Recovery agents cannot call you before 8 AM or after 7 PM, abuse or threaten you, contact your family or friends, publicly shame you, or use physical force. If they do, you can complain to RBI and file a police complaint.

• A loan app sends recovery agents who threaten B and call B's entire phone contact list. B can file a complaint with RBI and a police complaint for harassment under BNS 351.