Consumer Protection (E-Commerce) Rules · E-Commerce
E-Commerce Consumer Protection
Understanding the issue
Online shopping platforms must show accurate product details, cannot charge hidden fees, must allow easy returns and refunds, must display grievance officer details, and cannot use dark patterns to mislead consumers.
Punishment
Penalties under Consumer Protection Act for violations
Examples
- An online store shows different prices during checkout than what was displayed. This violates e-commerce rules.