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Defective Product / Service Complaint

You bought a defective product, received poor service, or were overcharged. You want to file a consumer complaint.

Do this now
  1. 01Keep the product and all packaging — do NOT return without documentation
  2. 02Write to the company's customer care with complaint details
  3. 03Keep copies of bills, receipts, and warranty cards
  4. 04If no response within 15 days, send a legal notice
  5. 05File complaint on National Consumer Helpline: 1915
  6. 06File online complaint on edaakhil.nic.in
  7. 07For e-commerce — also file complaint on company's grievance portal
Evidence to collect
  1. Purchase bill / invoice / receipt
  2. Warranty card (if applicable)
  3. Photos/videos of defective product
  4. Communication with company (emails, chat transcripts)
  5. Proof of payment
  6. Expert opinion on defect (if available)
Documents you need
  1. Consumer complaint form
  2. Purchase bill / invoice
  3. Warranty card
  4. Photos of defective product
  5. Communication with company
  6. ID proof and address proof
Where to complain
  1. National Consumer Helpline — 1915
  2. E-Daakhil Portal — edaakhil.nic.in (online filing)
  3. District Consumer Commission — Up to Rs. 50 lakh
  4. State Consumer Commission — Rs. 50 lakh-2 crore
  5. National Consumer Commission — Above Rs. 2 crore
  6. Company's Grievance Officer
Laws that apply
  1. Consumer Protection Act, 2019 — Section 2(9) (Consumer Rights)
  2. Consumer Protection Act — Section 35 (Filing complaint)
  3. Consumer Protection Act — Section 84 (Product liability)
  4. Consumer Protection (E-Commerce) Rules, 2020
  5. Legal Metrology Act — For wrong weights and measures
Understanding the issue

The Consumer Protection Act gives you 6 basic rights: safety, information, choice, hearing, redressal, and education. If you receive a defective product, misleading advertisement, or deficient service, you can file a complaint with the Consumer Commission. Complaints can be filed online at edaakhil.nic.in. You can claim refund, replacement, or compensation.

When to see a lawyer

You can file consumer complaints yourself without a lawyer. Consult a lawyer if the claim amount is large, if the company is contesting, or if you need to appeal.