6 items
Evidence for Consumer Complaint
- Purchase receipt or invoiceCriticalOriginal bill, invoice, or receipt showing the product/service purchased, date, amount, and seller details
- Product warranty or guarantee cardCriticalWarranty card, guarantee certificate, or terms of service document showing what was promised
- Photographs of defective productClear photos or videos showing the defect, damage, or substandard quality of the product or service
- Complaint correspondence with sellerCopies of complaint emails, letters, or messages sent to the seller/company and their responses (or lack thereof)
- Expert or repair reportIndependent technician's report, repair estimate, or expert opinion confirming the defect or deficiency
- Advertisement or brochureCopy of the advertisement, brochure, or website listing showing features and promises that were not delivered
Be careful
- File complaint within 2 years of the cause of action.
- First send a legal notice, then file on edaakhil.nic.in if not resolved.
- Keep originals safe — submit copies with your complaint.